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Return Policy

Unless otherwise stated, you have 7 days after the confirmed delivery date set by the carrier company to return the product to us less a restocking fee. We will not issue any refunds after this period, the only options available on certain products are exchange and warranty related items. Unless specifically stated, all warranties and done through the manufacturer and not UShopFast.com. Currently only products with the Model numbers starting with LA- and LB- are done through UShopFast.com. (Those specific Laptop adapters and batteries). If you feel you have ordered the wrong product, it is your responsibility to contact us within this 7 day window to get an RMA. If the wrong product was shipped to you and it was the fault of UShopFast.com, UShopFast.com will do an exchange. The product must have all of  it's original packaging and MUST be in the same condition as we shipped it to you or a Refund will NOT be issued.

There is a 25% restocking fee for on all NON-Opened products. Certain products which have been opened may have a higher restocking fee (25% to 75%) and/or may not be eligible for return. Certain items such as software, games, DVDs or media may not be returned if opened. If the wrong product has been ordered, do not open the product as we may not accept it. RMA's will only be issued for DOA, or Warranty Products. Unless specifically stated, all warranties and done through the manufacturer and not UShopFast.com. Also, some products are drop-shipped from UShopFast.com's suppliers which have their own RMA policies. In these situations, UShopFast.com follows the RMA procedures of our suppliers for their products and in most cases, they are not eligible for return if opened. If products are unopened, there will be a 25% restocking fee and certain products which have been opened may have a higher restocking fee (25% to 75%) and/or may not be eligible for return.

If your return is a warranty or exchange related issue an RMA (Returns Merchandise Authorizaton) number will be issued to you. Once you obtain your RMA number you have 7 days to ship the product back to us.

To return your product to UShopFast.com for refund or exchange you must follow our RMA procedure.

Please email Customer Service to obtain your RMA number. Your email must contain the following:

- Your Invoice and/or order number.
- The product code of the product you are returning.
- Your reason for return.
- Whether this is an exchange or refund.
- If your item is a battery or adapter, please indicate the model of the laptop that it is supposed to fit.

We will send you an email with an RMA number shortly after and you will be responsible for shipping the product back to us. Please ship the product with the original Invoice or packing slip and label the RMA number clearly on the front of the package.  We will not accept any shipments sent collect.  Once we receive your package, please reserve one week for testing and if deemed defective, we will ship you your replacement or refund your order.

Our warranty and exchange policies are updated regularly, please visit our site as we are continually working to improve the returns, warranty and exchange process.

 

Exchange Options

You have 2 options for the RMA Exchange, Returns and Warranty

1) Advance Replacement Option - You place an order online again for the same product and it will be shipped to you right away. Once we receive the unit from you, we will refund your initial order plus the ground shipping rate of the product returned. (Express and overnight rates are deducted from the ground rate). The buyer is responsible for return shipping and also the shipping for the advance shipment if the order doesn't qualify for free shipping.

2) Exchange Replacement Option - You return the product back to us, and we will send you another one. This process takes longer. The buyer is responsible for return shipping and UShopfast.com pays for shipment of the warranty replacement.

We ship via USPS with Tracking or Fedex Ground for all Warranty and Exchange Replacements.

*Free shipping excludes all orders to AK, HI, PR and items which require freight. In the event UPS Ground is not available, we will ship via USPS or UPS Ground.