FAQ


What are your hours of operations?
We provide Live Chat and Phone during our office hours.

Monday to Friday from 8:00am to 5:00pm Pacific Time (11:00am to 8:00pm Eastern Time)

If we aren't around though, do leave us a voicemail or for faster service, email Customer Service.


What is the fastest way to get customer serivce?
Any order status or returns are handled fastest through sending an email to Customer Service.


How will my order be shipped?
We normally ship via Fedex, UPS or USPS. We want to provide our customers with the flexibility to choose their most trusted reliable carrier and to maximize the shipping services available to them whether it be overnight shipments, 2 day shipments to ground shipments. For all in-stock orders placed before 3:00pm Pacific Time, we will ship the product same day. Orders placed after 3:00pm Pacific Time will be shipped on the next business day. We will not ship on weekends or statutory holidays.


What payment method do you support?
We support all major credit cards: Visa, MasterCard, American Express, Discover, and Paypal. If you choose the Paypal option when you checkout, you will be transferred to their corresponding site and they will accept all major credit cards as well. Please note that if you do not have an account with Paypal, please select the "Not a Member" option and they will just ask for your credit card information. You will not be required to join.


Do I need to pay sales tax?
We collect (sales and use tax) for sales shipped to the State of California. Additional states may be added without notice. We shall not be liable for handling or customs charges for shipments outside the United States. Currently California State Tax as of July 1st, 2009 is 9.75%.


Will you ship to APO/FPO boxes?
Yes we will ship to APO/FPO boxes. You must indicate USPS as the shipping carrier to do so. The delivery times for APO/FPO boxes are much longer and package tracking will not be available for these shipments.


What if a shipment is damaged or missing items?
Please open and inspect all items for shortage or damage as soon as you receive your order. If you receive an item that is damaged, opened, or missing items please contact us immediately.  You must contact us within 5 business days to report damage or shortage. Beyond this period, we cannot accept claims. All original packaging and paperwork MUST be saved. No claim can be made if the packaging is not available for inspection.  All items are shipped insured and a claim will be filed with the carrier.  As soon as the carrier accepts the claim, we will re-ship the damaged parts.


Why haven't I received an order or shipping confirmation?
You should receive an order confirmation as soon as you place your order. If you don't, you may have entered an incorrect email (Yes this happens quite often!). You can login to your account and update your information and view your order there. If you need another confirmation sent out, please email Customer Service. The same applies to shipping, if you haven't received a shipping confirmation, most likely the email address you entered was incorrect.


What is your return policy?
Please visit our Return Policy.


What are your shipping options?
Please view our Shipping Information.


What is my login?
Your login is your email address. If you are having problems with your login, please email Customer Service.


Why hasn't my order shipped?
We usually ship out all in stock items the same day. However, our some products in inventory on the web site are updated daily and some are updated real-time. Some products that are in high demand get sold out very quickly and immediately get placed on back order. Also, some time shipments from our suppliers are delayed or other factors beyond our control. If you placed an order and it hasn't shipped, don't hesitate to send us and email to ask where it is! We will be adding the functionality on our site in the near future so you can see where your products are.


Cancelling an order
UShopFast.com's speed and procurement of automated billing, shipping and procurement allows our orders to be shipped same day usually and sometimes in the same hour you place the order. Due to the variances in time windows of when orders are actually fulfilled, there is no guarantee that an order will be cancelled even if you have submitted a cancellation request. In order to avoid any unnecessary charges, we recommend the following:

1) Only place an order if you are absolutely sure you want it. Once the order has been placed, and it is packed and shipped, you will be responsible for any returns or restocking fees once the order has been packed. We receive hundreds of orders per day and different orders get fullfilled at different times depending on the product.

2) Call Customer Service at (310) 953-0101 or email Customer Service. If the order hasn't been packed or shipped, it can still be cancelled.





*Free shipping excludes all orders to AK, HI, PR and items which require freight. In the event UPS Ground is not available, we will ship via USPS or UPS Ground.